The reception team seems to have failed theres only one lovely lady on there now Gill? Ever so helpful, warm & positive unlike the other girls they kind of left all for the nice lady to deal with & ignored guests. the Papa John's manager Stuart with the temper has gone which has improved the place ten fold not just for guests but for staff too i bet! The arcade has changed over to a top of card which makes you end up spending more but its with the times & looks so tidy & well organised. We came here few years back and returned this year and to our amazement the place looks great and has got 10 times better! The pool staff Andy, Camilla, Shona (cant think of anymore names) are so helpful and positive definitely know what they are doing & do it great! Mash and Barrel still smells but atleast they got rid of a few rude & nasty members of staff. Might try one of the Tenby parks next year. Music so loud you can't hear yourself think not to mention kids running around wired until well after 11. Small bit of love would offer a nice area for people to relax with a game -Cabaret area is a glorified babysitting area. In terrible condition, haven't been serviced in years. Over 18 slot machine area is terrible -3 pool tables at back of restaurant. Grass was cut while I was there very poorly -Amusements area downgraded to price gouging unenjoyable machines. Maintenance and upkeep of park in decline. This isn't new however, customer service standards in Haven are historically very poor. Manners and courtesy non-existent at times. Contactless check in very welcome change and seemless The bad: -Clear cost saving measures in place throughout -Activities all poor quality -Poorly trained inexperienced staff throughout. The good: -Lovely mobile home with terrific view. First trip here since 2017 and there is a marked decline. Hotels near SeaMor Dolphin Watching Boat Trips.Hotels near Cardigan Bay Marine Wildlife Centre.
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